InteliCare Privacy Policy

This Privacy Policy is designed to tell you what will happen to the service information you provide through the InteliCare system or through any other form of communication with us, InteliCare Holdings Pty Ltd ACN 607 124 247 (InteliCare). Please be sure to read this entire Privacy Policy before using the system or submitting personal information to us or our agents or contractors.

In this Privacy Policy, ‘us’, ‘we’ and ‘our’ means InteliCare and any of our related bodies corporate.

1. Personal Information

1.1 This Privacy Policy applies to any personal information or sensitive information of yours which is provided to, or collected by, us.
1.2 Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
1.3 Sensitive information is any personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics or biometric templates. We generally do not wish to be informed of a person’s sensitive information. We, in any event, will collect, use or disclose sensitive information about you only as allowed by law, for example where we have received your consent to do so or the collection is required by law.

2. Your consent

2.1 By using the InteliCare mobile application (Application), the InteliCare Website,, and other sites we own and operate (Website), or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, storage, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) (the Privacy Act) and other applicable privacy laws.
2.2 The provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of our Website or purchase goods and/or services from us.

3. Children

3.1 The Application is not intended for children under the age of 16. We will not knowingly collect information from Website visitors in this age group except with the consent of a parent or legal guardian.

4. Passive information collection

4.1 As you navigate through the Application, certain information can be passively collected (that is, gathered without you actively providing the information) through various technologies, such as cookies, internet tags or web beacons and navigational data collection.
4.2 The Website may use and combine such passively collected anonymous information to provide better services to Website visitors, customise the Website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the Website for your use. Such information is not combined with personally identifiable information collected elsewhere on the Website unless you have consented.
4.3 Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
4.4 For more information on how Google uses data when you use our partners’ sites or apps, please visit

5. How We Use Cookies

5.1 Cookies are small pieces of data stored on the web browser on your computer. Our Website may store cookies on your web browser.
5.2 The main reasons we store cookies are to:
(a) improve your Website browsing experience;
(b) gather statistics on Website usage; and
(c) enable us to present customised and appropriate messages to you.
5.3 You can set up most web browsers so you are notified when a cookie is received, so you can then either accept or reject it. You can also check the cookies stored by your web browser and remove any that you do not want.
5.4 If you disable the use of cookies on your web browser or remove or reject specific cookies from our Website or linked sites, then you may not be able to gain access to all the content and facilities of our Website or linked sites.

6. How we collect your personal information

6.1 We collect personal information that is necessary for our business activities and in order to provide and develop our products and services. We may do this in a number of ways, including:
(a) directly from you, when you provide it to us or our agents or contractors;
(b) through third parties such as your family members or health care provider, with your consent and only where it is unreasonably or impracticable to collect the personal information directly from you;
(c) in relation to Occupants, through the infrastructure installed by Intelicare in order to provide the Services;
(d) from publicly available resources; or
(e) by analysing our own records of your use of the Intelicare services, Website and Application.

7. What personal information do we collect and why?

7.1 The type of personal information we collect about you may include your title, gender, name, address, phone number, email address, InteliCare account details, date of birth, or Internet Protocol address.
7.2 If you choose to provide it to us, we may also collect your insurance information, credit card and other financial information related to payments for services or goods, and health information such as your vital signs and biological data.
7.3 The personal information you provide us may be used for a number of purposes connected with our business operations, which include to:
(a) verify your identity;
(b) facilitate provision of our products and services to you;
(c) address or respond to any requests from you;
(d) inform you of existing and proposed products and services which we provide;
(e) better understand your needs in the area of caring for and supporting seniors within their own home, retirement village or an aged care facility; and
(f) develop and improve the quality and scope of the products and services we provide, and seek your feedback.
7.4 Your personal information may be used so that we, our wholly owned subsidiaries, agents and contractors can provide you with information about our products and services, such as by way of direct mail or telemarketing, and, where you have opted in, by email, SMS and MMS, or to request your feedback for promotional purposes. You always have the right to opt-out of receiving such information. You may exercise that right by contacting us as set out below.
7.5 We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
7.6 We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).

8. Sharing your personal information

8.1 We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.
8.2 We also may disclose your personal information to:
(a) others in accordance with a request made by you;
(b) our related companies and business partners;
(c) persons engaged in providing us with professional, business, technology and corporate services, when reasonably required; and
(d) service providers authorised through the Application.
8.3 When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
8.4 Unless you consent, we otherwise will not disclose your personal information to third parties.
8.5 InteliCare stores and accesses sensor data in order to provide intelligent notifications, alerts and reports to authorised carers to support the wellbeing of the resident.
8.6 InteliCare also utilises historical data across all households to identify trends, events and other data points in order to improve and develop InteliCare’s capabilities.

9. Does my personal information leave Australia?

9.1 We will only send your personal information outside Australia:
(a) if we are authorised to do so by law;
(b) for any of the purposes set out in this Privacy Policy (but only to parties that are subject to obligations in relation to personal information no less onerous than those in this Privacy Policy); or
(c) if you have consented to us doing so.

10. Access and correction

10.1 You may request access to any of the personal information or Household Data we hold about you by contacting us as specified below. We reserve the right to charge a reasonable fee for the costs of retrieval and supply of any requested information.
10.2 We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us of any errors or changes to your personal information and we will take appropriate steps to update or correct such information in our possession.

11. Third-Party Payment Processing

11.1 When you make purchases through the Application, we process your payments through a third-party application.
11.2 The third-party application may collect certain financial information from you to process a payment on behalf of “InteliCare Companies”, including your name, email address, residential address and other billing information.

12. Storage and security

12.1 We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. We implement a range of physical and electronic security measures to protect the personal information and Household Data that we hold.

13. Links to other websites

13.1 This Website and Application may contain links or references to other websites / applications to which this Privacy Policy may not apply. You should check their own privacy policies before providing your personal information.

14. Notifiable Data Breaches scheme

14.1 In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will:
(a) investigate; and
(b) notify you and the Australian Information Commissioner as soon as practicable,
(c) in accordance with the Act.

15. Complaints

15.1 If you have any questions or concerns about our collection, use or disclosure of personal information or Household Data, or if you believe we have not complied with this Privacy Policy or the Privacy Act, please contact us as set out below. We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
15.2 We take all privacy complaints seriously and will aim to resolve any such complaint in a timely and efficient manner (our target response time is 30 days).
15.3 We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
1300 363 992
Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001

16. How to contact us

16.1 If you wish to exercise your right to opt-out of receiving our marketing materials, or you have any questions or concerns about this Privacy Policy or our information practices (including whether and what type of information we hold about you), please contact us at:
(a) 299 Vincent Street Leederville, WA 6007
(b) Website:
(c) Email: [email protected]
(d) Phone: 1300 001 145

17. Changes to this Privacy Policy

17.1 Our Privacy Policy may change from time to time as updated on the Website. Before providing us with personal information, please check this Privacy Policy on our Website or Application for any changes.
17.2 This Privacy Policy was last updated June 2020.