Eremea Home Care Services is growing. Fast. Their aged care and disability support client base is set to triple in the next 12 months, expanding from Sydney’s Inner West across the Greater Sydney region. What underpins their ongoing growth? Diversity and personalisation.
“Our client base reflects the diverse community in which we’ve operated for the past 19 years,” says Meni Kritikos, Eremea’s Managing Director. “And our agile service delivery model embraces this diversity, providing ongoing personalisation and refinement as clients’ needs and expectations change.”
As far as Eremea is concerned, there’s no room for a ‘one size fits’ all approach in today’s marketplace.
“Every client’s journey to wellbeing and happiness should be as unique as they are. So it follows that aged care and disability support services that invest in technology that provides deeper care insights will be more effective in responding to clients’ needs and adding value,” says Meni.
“When searching for a technology partner to bring our strategy to life, InteliCare’s capability stood out.”
What made InteliLiving stand out for Eremea?
The Eremea team conducted extensive research before choosing InteliLiving.
“When searching for a technology partner to bring our strategy to life, InteliCare’s capability stood out, as did InteliLiving’s real-time insights, accessed via the intuitive InteliCare Pro dashboard.
“These insights will allow us to better provide and adapt support services that actively improve each client’s wellbeing, helping them live independently in their community,” says Meni.
The pandemic proved the business case for InteliLiving
Like all aged care and disability support organisations, Eremea had to learn and adapt during the pandemic. Doing so has proved to the Eremea team that InteliLiving is the right choice for their clients and their business.
“The COVID-19 pandemic has confirmed we’re on the right path with InteliLiving,” says Meni. “The ability to adapt and target services is vital in periods of acute unwellness and uncertainty, or even, as we’ve seen, during a pandemic.”
“InteliLiving allows us to see in real-time how each client is living day to day and how our support is either hindering or promoting their wellbeing.”
Growing, adapting and looking forward with confidence
“InteliLiving allows us to see in real-time how each client is living day to day and how our support is either hindering or promoting their wellbeing,” says Meni.
“Our partnership with InteliCare means we’re now better placed than ever to work with our clients and engage their families in decision-making more effectively. We can plan supports that add life-changing value, all based on real-world evidence, rather than speculation or assumption.”
Find out more about how InteliLiving can help your in-home care business deliver customised care that keeps your clients safe, healthy and living independently.